Privacy Policy
Privacy Policy
Last updated: June 2, 2026
At Orvona, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit orvona.ca or make a purchase from us.
1. Who We Are
Orvona is operated by Nuvory, a sole proprietorship registered in the Netherlands (KvK: 42005827). For privacy-related questions, contact us at support@orvona.nl.
2. What Information We Collect
We collect the following information when you visit our store or place an order:
- Full name, email address, shipping and billing address
- Payment information — processed securely by Shopify Payments (we never store your full card details)
- Phone number (if provided)
- IP address, browser type, and browsing behaviour on our site
- Order history and communication with our support team
3. Why We Collect Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing emails (only if you have opted in)
- Improve our website and products
- Comply with legal and tax obligations
4. Who Has Access to Your Data
We never sell your personal information to third parties. Your data may be shared with the following trusted service providers solely to operate our store:
- Shopify — our e-commerce platform (servers located in the United States)
- Shopify Payments — PCI-DSS compliant payment processing
- Meta (Facebook/Instagram) — for advertising purposes via Meta Pixel
- Shipping carriers — to deliver your order
5. Data Storage & Retention
Your data is stored on Shopify's secure servers, which may be located outside of Canada, including in the United States. By using our store, you consent to this transfer. We retain your data for a minimum of 5 years to comply with Canadian tax and accounting regulations.
6. Cookies & Tracking
Our store uses cookies and tracking technologies, including:
- Shopify cookies — necessary for the store to function
- Meta Pixel — to track conversions and show relevant ads on Facebook and Instagram
- You can disable cookies in your browser settings at any time, though this may affect your shopping experience
7. Marketing Communications
If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@orvona.nl. We will never send you unsolicited marketing communications.
8. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for the use of your data
- Request deletion of your personal information, subject to legal retention requirements
To exercise any of these rights, contact us at support@orvona.nl. We will respond within 30 days.
9. Minors
Our store is not intended for persons under the age of 18. We do not knowingly collect personal information from minors.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our store after changes constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions or requests, contact us at:
Nuvory — Orvona Carmen 57, 4564 EW Sint Jansteen, Nederland support@orvona.nl